Member Updates - during Covid 19 shutdown
Achieve Health & Fitness members:
I would like to communicate a few things to you all so we can get information to you better during this difficult time.
First of all, our mass texts from May 4th was just a way for us to communicate to everyone. Some of the texts went to prior members who were left in the system, along with current members. So just to clarify with the mass texts that were sent, we have not cancelled or done any account changes for unless we were notified by you as a member. We will now use this link as a form of general communication, with updates as we progress through the Phases by our Governor and Yakima Health District.
Regarding our billing, this is extremely important and has been expressed throughout this time of closure during the COVID-19 mandate. We have offered members two choices with their billing - either you can pay $15 plus tax per month, or you can put your account on a FREEZE/HOLD status. If you pay the $15 per month, you will be made whole again as far as credits and potentially maintain a reduced rate based on some key factors when we can assess things as we re-open. If you are on a FREEZE/HOLD status, you are at a $0 balance and then when things get re-opened, your membership will resume with ample notice regarding billing.
We are adhering to what the Yakima Health District and Governor advises, and we will have systems in place and safety protocols to maintain a safe and clean environment for you all at Achieve when we are cleared to re-open. Most importantly from me and all the staff at Achieve, we miss you all and know that you guys make our gym what it is. We strongly feel that we are the best gym in town and without you, that would not be possible. We are going to get through this on the other end and we cannot wait to get you back and help you be stronger than ever!
Please email us at firstname.lastname@example.org with any questions or comments
Hello Achieve Health & Fitness members:
I wanted to touch base with you all to provide you with an update on billing procedures in light of the state and local shelter-in-place orders that were issued last week. Both of these require the gym to remain closed beyond the previously set deadline of March 31, 2020. Now that the mandate has been extended to April 30, 2020, we at Achieve are asking our members for your help as we try to ensure that you have a gym to come back to when the time comes.
While Achieve is required to be closed, we will be reducing all members’ monthly membership fee to $15. Members will start seeing these reduced fees beginning on the next round of billings, which occurs on April 5, 2020. As our way of saying “thank you” for your continued support, all Achieve members who maintain active memberships during this mandated closure will receive free access to workouts offered by our trainers via Zoom. These workouts will be offered twice daily, Monday thru Friday. You can also find our FREE written workouts on FB as well. Stay tuned for more information on these workouts.
We realize that many of you are also dealing with the impacts of COVID19 and the related closure orders. If the reduced monthly membership fee places too great a strain on your finances, please let us know via email, and your account will be placed on inactive status until Achieve Fitness is allowed to re-open.
We truly appreciate each and every one of our members. You are the reason Achieve exists. We will get through this together. Until we are able to meet again in person, stay healthy.
Rob Brown, Owner
Achieve Health & Fitness